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AO4- A report into the customer service at Drusillas Park
Areas of in force(p) customer service-
A customer fiber that Drusillas provide good customer service to is the customer type of specific needs. Individuals that fall in to this customer type for cause are engenders and disabled people. Drusillas conjure many useful services to provide to this customer type. I will contiguous explain what Drusillas offer to this customer type and wherefore is it effective.
A service that Drusillas that is very effective is mother and baby changing and too nappy vending machines. This is similarly non just effective but very big Drusillas offer this as there main commercialize target audience are families. Offering services deal this for example push chairs for infants available makes Drusillas an obvious twenty-four hours out for families and offers something different that their competitors may not offer, which will forthwith increase there revenue.
At Drusillas wheelchairs are also available for hire and also offer a channel for wheelchairs about the attraction to avoid this customers restricted views. This is an effective stadium of customer service as it gives a good story and brand name as it shows Drusillas do not discriminate against individuals or groups with disabilities.



This creates an ethical brand name for Drusillas which may lead to more people in the local anaesthetic community supporting and also visiting Drusillas.
Another effective area of customer service is the facilities and services Drusillas offer to overseas visitors, who may not speak English or very little. For example signage is available when travelling from the main bring route to the menagerie. This stops the visitors days been wasted looking for the zoo and more time in the zoo. The signage is also clearly post and very easy to see and is very difficult to miss. Drusillas also provide images on signs around the park, to help compute people that are unable to read English around the zoo. These are effective as it creates a...If you want to get a full essay, order it on our website: Ordercustompaper.com



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